%201.svg){kind=icon}
Maya Business Deposit
Simplifying the deposit process to make it quick and straightforward for business owners
Overview
Business Deposit is a business bank account that lets you transfer funds to any bank or e-wallet and allows you to easily track your transactions. With multiple possible use cases (e.g. paying a supplier, refunding a customer, etc.), it calls the need to make the process as efficient and intuitive as possible to save our users time and energy.
💡 This case study is confidential. I will only share high-level details about the project, but I am available to discuss it further over a call if needed. Thank you for your discretion.
The team
2 x Product Designers
Project type
Internship
Year
May 2024 – June 2024
My role
Identified areas of improvement and incorporated feedback into refreshed designs. Collaborated with a senior designer and product manager to align on product goals.
Process
Upon assessing the current experience with the design and product team, we identified the following opportunities:
- Minimize the number of steps required to complete the deposit and reduce any unnecessary complexities.
- Improve error handling and error messages to assist users in resolving any issues that may arise during the deposit process.
- Ensure clear visual communication at all times as the flow involves important information, such as bank account details.
Impact
Testing redesigns with business owners validated our design decisions as they were able to achieve their tasks successfully. Users noted that the flows were easy to use, straightforward, and easy to read.
Improvements in the feature aligned better with users' mental models, leading to an increase in the efficiency of the process. This enabled businesses to transfer funds and track the status of their inflow and outflow transactions more effectively for their day-to-day business operations.
Takeaways
- Small details matter in the long run. This project heightened my attention to detail, teaching me to carefully assess the order of fields and pages, interconnection of the platform and the user’s email, error handling, visual hierarchy of information, and more.
- But, still envision the bigger picture. While we were examining specific parts of the flows, we always circled back to how these changes affect the users’ goals, thoughts, and feelings in each use case and each step of the user journey.
